Chinese | English    

While AusKing Cleaning offers a full range of cleaning and maintenance services, our greatest demand is daily maintenance cleaning, and it is here that our formal systems & training capabilities are the most critical.
Indeed it is our philosophy to provide and maintain a high standard of cleaning service including a finer detail that other companies often overlook.

Fine detail requires rigor, rigor requires process. Here Ausking is truly different from our competition.

Starting with our comprehensive cleaning manuals, through constant training, and critically, daily cleaning logs that are specifically designed for each job.

These ensure that the unique set of cleaning activities each engagement requires is completed each and every time.

AusKing Cleaning: Set up, Managed and Run to service your needs at every step

Service Delivery Methodology

Project Management and Execution All new projects involve a high degree of planning by our management staff. We endeavour to identify all issues, responsibilities & risks prior to commencement-dependent on timetable.Once identified, these are assigned to various staff within our company, whose skills & knowledge are utilized to complete all necessary preparatory actions.
Each project is headed by a project manager, whose role continues with the start up of the project & continues until the services provided meet the client's stated levels. Our Area Supervisors or our Operations Manager or General Manager, depending on strategic importance, then undertakes this responsibility. All new projects involve a high degree of planning by our management staff. We endeavour to identify all issues, responsibilities & risks prior to commencement - dependent on timetable.
Once identified, these are assigned to various staff within our company, whose skills & knowledge are utilized to complete all necessary preparatory actions.

Communication & Supervision AusKing Cleaning (Shanghai) Co. Ltd. provides a comprehensive program providing the client with a number of communication channels to deliver effective and timely communication between client & service provider. Clients have the convenience of open communication channels with all of our staff, with all requests being acted within a reasonable time period.
AusKing is available 24hours a day for consultation of any cleaning service.

Onsite communication during business hours If cleaners are required to perform their duties during business hours, a leading supervisor is introduced as the client contact to discuss client requests. The supervisor will ensure that all reasonable requests are attended to as soon as possible. We also prefer to have a single person per department or area to be the contact person for a client so that if any consultation is required, it can be carried out as efficiently as possible.Onsite communication outside business hours

We use a system of client communication books. These books are placed at suitable site(s) for easy access by the client. If a client has any comments or requests, they simply fill out their specific concerns in the communication book. The cleaners then review the book at the beginning of their shift and are under instruction to carry out any reasonable request during that shift. The Leading Supervisor also reviews the communication book and follows up any requests exceeding the agreed perimeters. If cleaning staff are unable to complete, any requested task, they inform the Leading

Hand/ Cleaning Supervisor or Area Supervisor  who will assist in the prompt delivery of the request.
On completion, the comments are signed off noting what actions have been undertaken. These are verified by the Area Supervisor on a weekly basis.